There are a few known causes for Syntorial crashing in Windows:
Crash #1: If at the end of a lesson, when you attempt to go to the next lesson, Syntorial sometimes crashes, please try the following:
- Close Syntorial if it's currently open.
- Download and unzip Syntorial - 16600 Hotfix.zip.
- Go to C:\\Program Files (x86)\Syntorial
- Delete the "Syntorial" application file there, and replace it with the newly unzipped version.
Crash #2: If Syntorial is crashing while attempting to download a lesson pack:
- Close Syntorial
- Go to "C:\\Program Files (x86)\Syntorial\Resources"
- In there you should see a file called "localDownloadRecord.xml". Delete it.
- Open Syntorial and try opening the Download Lesson Packs window again.
Crash #3a: Syntorial crashes on startup
- Are you using a MOTU M2 or M4 audio interface? If so...
- Go into the MOTU's settings and turn the "Use lowest latency safety offsets" option off.
Crash #3b: Syntorial crashes on startup
- Unplug all external MIDI devices and Audio interfaces
- Restart your computer.
- Without opening any other apps, open Syntorial. If it doesn't crash...
- Close Syntorial, plug in one device, and open Syntorial. If it doesn't crash, repeat this step until it does. The last device you plugged in is causing the crash. If you can work without this device, problem solved!
If none of these solutions fix your problem, contact us via the "Submit A Request" link at the top of this page.